Manufacturer Warranty: Chromebooks include a one year limited hardware warranty from the manufacturer. The limited warranty covers the Chromebook from defects in materials and workmanship, mechanical breakdown and faulty construction. All warranty claims will be processed through the IT department.
Chromebooks Repairs: All chromebooks in need of repair must be brought to the library as soon as a problem is noticed.
The student will complete a Chromebook Repair Form describing the issue with the Chromebook for the technology department to analyze and fix the problem.
District-owned Chromebooks should never be taken to an outside computer service for any type of repairs or maintenance.
Students will check out a loaner Chromebook while theirs is being repaired. Chromebook loaners issued due to a repair may be taken home.
A student borrowing a Chromebook will be responsible for any damage to or loss of the loaned device.
When repairs are complete, the student will be notified via email that their device is ready and can be picked up at the main office or library of their school according to the schedule provided in the email. In some cases, students will be charged a repair fee for the damage to their device. For more details, see Chromebook Repair Fees
Virus Protection on Chromebooks: Chromebooks use the principle of “defense in depth” to provide multiple layers of protection against viruses and malware, including data encryption and verified boot. There is no need for additional virus protection. You should always be on the alert for suspicious emails that contain links, (even if the sender appears to be someone you know), and websites that ask for personal information such as name, date of birth or passwords.
Chrome OS: The Chromebook operating system, Chrome OS, updates itself automatically. Students do not need to manually update their Chromebooks. It is a good practice to properly Shut Down the device daily to ensure all updates are pushed down.
Content Filter: The district utilizes an Internet content filter that is in compliance with the federally mandated Children’s Internet Protection Act (CIPA). All Chromebooks have their Internet connections filtered when on site in the Mansfield Public Schools and off-site as well. No filtering technology is perfect, however, and both teacher and parental engagement is always an important part of student Internet use.
Backgrounds and Themes: Images deemed inappropriate or disruptive for a school setting may not be used as Chromebook backgrounds or themes. The presence of such media may result in disciplinary action.
Operating System and Security: Students may not use or install any operating system on their Chromebook other than the current version of Chrome OS that is supported and managed by the district.